Our Policy
RESERVATION POLICIES
You may reserve for one night, just contact us and we may be able to arrange that for you.
Our booking system will run the final payment 30 days prior to your stay.
Our Reservation software utilizes Stripe .
This tax is levied by the city and state to all hotel rooms on Isla Mujeres.
No discounts for single occupancy.
An additional charge of $15 USD per person, per night is charged.
Families & Children Policy
La Sirenita Hotel Boutique welcomes families during our mid and low seasons, when the island is quieter and the pace is more relaxed. During these periods, we are happy to accommodate children and may waive the additional child fee at our discretion.
Mid-season: June 1 – August 30
Low season: September 1 – December 20
During our high season, and especially over the New Year holiday, La Sirenita transitions to an adults-only experience. This allows us to preserve a calm, intimate, and festive atmosphere that many guests seek during this very popular time of year.
If you’re unsure which season best fits your travel plans, we’re always happy to help you choose dates that will ensure the most enjoyable stay for everyone.
GROUP POLICY
We love to host groups, but our property is very small and noise travels well. For this reason we have a specific policy for large groups. Our hotel can accommmodate 16 people total. Please email us for any questions before booking. There are no roll-away beds available
CHECK-IN POLICY
If your room is available earlier, you may have access to it.
Sometimes you will arrive early and that’s great. This is why we have you send us your flight info. Please contact our property manager before you arrive and we will help you make arrangements if your room is not ready.
We cannot always store your bags in the office for late departures, and will do our best to accommodate your schedule. You are welcome to store them on our patio at your own risk.
reservation change policy
NO PHONE CALLS. There is no charge for changes if space is available.
We will do our best to accommodate your travel plan changes.
If a hurricane or other unforeseen circumstances make it necessary to interrupt or cancel hotel services to any extent, we will do our best to provide alternate dates or accommodations for current and confirmed guests at no charge, but no refunds will be given. Travel insurance is recommended to protect your investment in your trip and to protect you while you travel.
CANCELLATION POLICY
– 60 days or more prior to arrival date: deposit can be refunded less a 5% service fee per room.
– 31 days or more prior to arrival date: deposit can be refunded less a 25% service fee per room.
– Less than 30 days prior to the arrival date: Full credit to be placed towards a future stay.
We are a very small boutique hotel with 5 rooms. If you cancel within the last 30 days of your reservation, the likelihood of rebooking your room is slim. Please know, our goal is to give you full credit towards a future stay.
– bad wi-fi connection – we are located on an island in Mexico. You will not always have wi-fi.
– off-property construction noise – we are located downtown. It can be noisy during the day.
–other basic comfort issues outside of our control including, but not limited to, bad weather, the city turning off the water for maintenance, power outages, festivals in the town square, etc..
HOTEL INFORMATION/YOUR STAY/THE DETAILS
You will be provided with our property manager Juan Hernandez phone number. He lives on the island and is available if you need assistance.
Except for Sundays, Christmas day and New Year’s day.
Housekeeping will tidy up your room everyday. To conserve water, your sheets will be changed on the 3rd day of your stay.
Rooms that have been smoked in will be charged a $250 USD cleaning fee.
Please use the outdoor areas to smoke. For the benefit of future guests, this policy is strictly enforced. If you choose to smoke IN OUR ROOMS, you are choosing to be charged the cleaning fee.
Please note that our hotel is unfortunately not accessible to those with limited mobility.
The dipping pool is the size of a large jacuzzi, if you want to do laps, this isn’t the pool for you.
If you want to wash off after the day on the beach, we do have an outdoor shower.
Quiet time is between 9pm and 9am.
Unregistered guests in rooms, courtyard or rooftop terrace will be asked to leave immediately. If you would like to gather a small group of friends to enjoy the rooftop terrace, please contact us prior to the event.
La Sirenita is for the independent traveler without need for 24 hour service who likes to have adventures and to come home to a clean, calm room at the end of a day.
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