Sample Policy - La Sirenita

Our Policies

RESERVATION POLICY

• La Sirenita has a two night minimum rental year-round.

You may reserve for one night, just contact us and we will arrange that for you.

• All renters must be over 23 years of age.

•Check-ins on Christmas Day or New Year’s Day.

If you wish to check in on these dates, contact us to go over details.

• La Sirenita requires a 50% deposit for booking with the remainder due 30 days prior to arrival.

We will send you a reminder when the balance payment is due.

• We only accept payment by credit card through our online reservation portal using Stripe.

• An additional 19% Mexican room tax, plus a 3% local city tax will be added to the total rental amount.

This tax is levied by the city and state to all hotel rooms on Isla Mujeres.

• 15% discount off total for rentals of 2 weeks or longer (Tax added after discount)

• All room rates are for double occupancy. No discounts for single occupancy.

• The official total hotel occupancy is 10 persons (5 rooms x double occupancy). Some rooms have two beds. When booking a whole hotel group booking, an additional charge of $15 USD per person, per night will be added in rooms that can accommodate more than 2 people for up to 16 persons total. There are no roll-away beds available.

CHECK-IN POLICY

• Check-in begins at 3 p.m. If your room is available earlier, you may have access to it.

• Check-out is 11 a.m.

Sometimes you will arrive early and that’s great. This is why we have you send your flight info. Come to La Sirenita when you get to the island and we will help you make arrangements if your room is not ready.

IMPORTANT: All flights landing in Cancun after 3 p.m. and all arrivals to Isla Mujeres after 5 p.m. please let us know. We have a small, awesome staff that work hard to turnover rooms and we will do our best to accommodate late flights or early arrivals but plan to adhere to these times.

• Late checkout can sometimes be arranged for $25 USD an hour.

• We cannot always store your bags in the office for late departures but you are welcome to store them on our patio at your own risk.

GROUP RENTAL POLICY

• Please contact us for group rentals.

We love to host groups, but our property is very small and noise travels well. For this reason we must have a specific policy for large groups. Please email us for any questions before booking.

• Our property is oriented toward responsible adults and not suitable for small children.

Children over the age of 8 may be considered, but must be accompanied by a parent and must lodge in the parent’s room. They may not be left unattended on the premises at any time during their stay. All guests must preserve the peace and quiet for the other guests and prevent any injury to any person and damage to any property.

RESERVATION CHANGE POLICY

• Email notice is required for reservation changes (no phone calls.)

– no charge for changes if space is available.

• No refunds for late arrival or early checkout.

• Changes may be made in cases of Force of Nature.

If a hurricane or other unforeseen circumstance makes it necessary to interrupt or cancel hotel services to any extent, we will do our best to provide alternate accommodations for current guests. We will assist those holding confirmed reservations to change dates at no charge but no refunds will be given. Travel insurance is recommended to protect your investment in your trip and protect you while you travel.

CANCELLATION POLICY when booked on our website (does not apply to OTR bookings. See OTR site for their specific cancelation rules)

• Email notice is required for reservation cancellations (no phone calls):

– 60 days or more prior to arrival date: deposit can be refunded less a 10% service fee per room.

– 31 days or more prior to arrival date: deposit can be refunded less a 20% service fee per room.

– Less than 14 days prior to the arrival date: Full credit to be placed towards a future stay.

We are a very small boutique hotel with 5 rooms. If you cancel within the last 30 days of your reservation, the likelihood of rebooking your room is slim. Please know, our goal is to give you full credit towards a future stay.

• You will not receive a refund for:

– bad wi-fi connection – we are located on an island in Mexico. You will not always have wi-fi.

– off-property construction noise – we are located downtown. It can be noisy during the day.

–other basic comfort issues outside of our control including, but not limited to, bad weather, the city turning off the water for maintenance, power outages, festivals in the town square, etc..

HOTEL INFORMATION/YOUR STAY – The Details

•You will be provided with a phone number to reach a staff member if you need assistance.

• Daily maid service included, except for Sundays, Christmas day and New Year’s day.

Housekeeping will tidy up your room everyday. To conserve water, your sheets will be changed on the 3rd day of your stay.

• We are a 100% non-smoking hotel. Rooms that have been smoked in will be assessed a $250 USD cleaning fee.

Please use the outdoor common areas to smoke. For the benefit of future guests, this policy is strictly enforced. If you choose to smoke – you are choosing to be charged the cleaning fee.

• Please note that our hotel is unfortunately not accessible to those with limited mobility.

Each part of the hotel requires the use of stairs.

• The dipping pool is just that, a dipping pool.

The dipping pool is the size of a large jacuzzi. If you want to do laps, this isn’t the pool for you.

• Please respect the other guests and our neighbors by keeping your voices low when in common areas after 9 p.m. and before 9 a.m.

Location

Manzana 23 Lote 09, Centro - Supmza. 001, 77400 Isla Mujeres, Q.R., Mexico

Service Provided

Every kind of room services

Online Reservations

Book your room by online, Checkin & Checkout

La Sirenita is for the independent traveler without need for 24 hour service who likes to have adventures and to come home to a clean, calm room at the end of a day.