Kind Of. We have no small children policy. Our hotel can be unsafe for small children – we have a rooftop with no railing, lots of stairs, lots of concrete, a small dipping pool in the courtyard, etc…  If your child is 8+,  understands our concerns, follows safety precautions and respects the needs of our other guests, – we would love to have them stay – with you – in your room. If not, we appreciate if you respect our adults-only policy. Oh, and if they can’t behave, we will happily ask you to leave for the comfort of our other guests.

Yes there is, and it works great!  We have installed Starlink, and you will get WIFI in your room and throughout the property. Hey- please remember we’re on an island in Mexico, things can happen!

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We have set up self-check in at La Sirenita and want to be available in case you need assistance. Juan, our property manager is available to meet you at the ferry and give you a tour of the property.  We will send you an email with instructions with Juans WHATSAPP number so you can keep in touch.

Yes, we are happy to have you as a guest any day of the week!

No. Our Property Manager Juan, lives on the island and is available if you something should arise. If needed, he can come to the hotel for emergencies and may be reached by cell.

Yes. We require stays of two nights or more. Stays over two weeks receive a discount.

Yes! We would love that. The official occupancy of the hotel is 10 persons but we can accommodate up to 16 (when sharing beds – email for more info). There is a USD $15 per person, per night charge for each additional person over 10 persons. You may read more about groups in our Hotel Policy.

No. There is an additional 20% Mexican lodging tax in addition to our room rates.

La Sirenita adheres to Mexico’s anti-smoking laws. Smoking is prohibited in our rooms and property. Please note, if you choose to smoke inside our rooms, you are choosing to lose your depposit.

No. You may not flush any toilet paper or feminine products in any toilets on Isla Mujeres. The plumbing is an antiquated system and if there is a clog, large portions of the property must be excavated. Garbage cans are provided in your room and are emptied and cleaned daily.

Housekeepers, maleteros (luggage handlers at the ferry) and waitstaff on the island all rely on tips. A good idea is a minimum of 100 pesos per day ($5) for your housekeepers, 120 pesos ($7) for your luggage handler and a minimum of 10% at all bars, beach clubs and restaurants, more if it is higher end.

Yes, our awesome staff tidies up your room daily excluding Sundays. Bedsheets are changed every three days and towels as you like.  They are like ninjas and wait until you leave for the beach to clean so no worries about 7am knocks on the door. Chances are you won’t even see them but you’ll know they were there when you return to a sweet-smelling, tidy room with cute bath towel animal shapes on the bed. PS In Mexico, it’s customary to leave a small tip for your housekeepers each day.

Le ayudaría, pero no es obligatorio.

Most of the restaurants and commonly tourist-frequented businesses here employ people who speak enough English to get you what you need.

Yes. All the rooms have wall-mounted safes, where you can fit the basics: passport, cash, iPad. We will show you how to program your own personal code.

Yes, Kitchenettes. Rooms 1-4 have small kitchenettes.  There is a coffeemaker, fridge, microwave, toaster, induction cooktop, pots and pans utensils, glasses, plates and bowls. Basically there is  enough to whip  up an easy meal and cocktails.  Room 5 has a small coffeemaker, fridge, toaster and microwave.

We provide all your linens, including two beach towels, soap and shampoo. The rest is up to you. Remember to bring your passport, sunscreen, a bathing suit, sunglasses, toiletries and enough garments to get you through half of your stay. You can get your laundry done at any of the laundromats on Isla Mujeres for about $1.50 a pound. It comes back to you dried and folded in a plastic bag, and it smells wonderful.

You can exchange your cash for Mexican pesos at the bank. There are also two ATM machines within 5 minutes walking distance from La Sirenita. There is also Western Union for up to $500 a day. We prefer the ATMs but it’s personal preference. Remember to let your banks know you will be out of the country before you leave your home.

Not really. Once you arrive on the island you won’t need a car. If you want to leave the downtown area, you have the choice of a few modes of transportation: taxi, golf cart or bus. The first option varies from US$5.00 to US$20 in cost, depending where you want to go. Golf carts cost no more than US$75 a day and provide the most flexibility and fun. There is also a local bus, hop on and hop for $20pesos!

Unlike large hotels that can handle last minute cancellations, we are a small business of only five rooms. Our survival depends on your arrival. We appreciate your trust in us. We also have a pretty strict cancelation policy for the same reason. Please read the Hotel Policy over carefully before booking.

• Call your bank and let them know you’re traveling so they don’t freeze your card
• Get your cell phone figured out for international roaming
• Print or screencap a map to La Sirenita from the ferry terminal on Isla
• Book your transport in advance from the airport to the ferry so you don’t experience delays at the Cancun airport
• Make copies of your passport and driver’s license to bring with you.

Because you’re the first to ask it!

Write to us at info@sirenitaisla.com and we will be happy to help you.